At your service
Contact the house.
For questions about a scent, a bottle or its next chapter.
Write to the house
By email, at scalesparfum@gmail.com. Or leave a note here, and the house will reply.
Before you write
How long will my order take?
Every order is made to order and ships within 3–5 business days, then arrives in about 2–5 business days by ground—about 1–2 weeks total. Every order includes $12.99 ground shipping; each additional 30 mL bottle adds $5.
What does a refill cost?
A same-scent refill is free; return shipping & handling is $12.99. Switching scent or replacing a broken bottle is $7 plus $12.99 shipping & handling.
Why must bottles travel by ground?
Perfume contains alcohol. Return bottles must be sent by ground only, using USPS Ground Advantage or UPS Ground.